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Archive for October 2009

NCR officially opens new ATM plant

Friday, October 30th, 2009

Georgia state Sens. Ed Harbison, center, and Seth Harp, right, tour the NCR manufacturing plant following the ribbon cutting ceremony Thursday.

Georgia state Sens. Ed Harbison, center, and Seth Harp, right, tour the NCR manufacturing plant following the ribbon cutting ceremony Thursday.

NCR Corp. has officially opened its new ATM plant in Columbus, Ga.

The ATM assembly plant, which has taken about four months to get up and running, is located on Mutec Drive in Corporate Ridge Business Park. It already had been doing test manufacturing for several weeks in preparation for its official launch of ATM assembly for paying customers, primarily banks and other financial institutions.

The 340,000-square-foot facility employs approximately 150, with plans to reach a staff of 872 in Columbus by 2013. NCR, which ranks 392 on the list of Fortune 500 companies, is relocating its headquarters and most of its U.S. operations from Dayton, Ohio, to the Atlanta and Columbus areas. The firm expects to employ more than 3,000 in Georgia when its relocation and expansion is complete.

Good news for Georgia. Meanwhile, back in Ohio, the University of Dayton hopes to turn NCR’s former headquarters into a research incubator.

The University of Dayton is now in negotiations with NCR to purchase its former world headquarters building, and local political and business leaders are urging UD to put the building to the same uses that helped Georgia Tech lure NCR away.

“With Dayton being named an aerospace hub (and) with the amount of research it does, (UD) could be second to Georgia Tech with incubating businesses and bringing jobs,” Dayton Mayor Rhine McLin said last week.

Although details are still emerging from a possible deal between UD and NCR, it’s clear UD research is being closely tied to an effort to reverse Dayton’s fortunes.

What are incubators? A way to encourage start-up businesses, and a way to bring together investors and cutting-edge technology.

“Incubator” is a broad term for describing a variety of services that universities and governments can provide to help new businesses get off the ground and existing ones to thrive. Start-up companies can find cheap office space, access to expensive equipment and, most important, guidance from seasoned business people, attorneys and accountants. Existing companies can get help developing new technologies and products and cutting their costs through leaner systems of operation.

By partnering in incubators, universities and businesses can explore ways of commercializing groundbreaking research and creating new companies and jobs. Incubators can also help entrepreneurs connect with people and institutions for financing their new companies.

Good luck to Ohio as well.

Friday Fun: Fake ATM receipts

Friday, October 30th, 2009

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Ever been mistaken for a millionaire? Us neither. But if you’re into practical jokes — or really, really, REALLY need to impress your date this weekend — this website will provide you with a year’s supply of fake ATM receipts showing any bank balance you care to name. Just write a note on the back like it’s a piece of scrap paper, casually hand it over, and let your target make the discovery of your wealth on their own.

Oh, and it might help to drive a really nice car and wear designer clothes….

Triton RL1600 named “best new product” by CSP magazine

Monday, October 26th, 2009

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The Triton RL1600, the new entry-level ATM from Triton Systems, has been voted “best new product” by the readers of Convenience Store Petroleum magazine, the leading publication of the convenience-store industry.

The RL1600 won the 2009 Retailer’s Choice award in the “general equipment” category. The award is given to the products receiving the most votes from the retailers and suppliers that subscribe to CSP.

Launched in March, the space-saving RL1600 features a color display, Windows operating system and the ability to handle both screen advertising and coupons. Secure Socket Layer and Remote Key technology means increased security and less need for technician visits.

ATM Network is proud to offer the RL1600 to its customers. Contact us today to find out if this award-winning ATM is right for you.

Tech Tales: The Case of the Missing Internet

Monday, October 26th, 2009

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Editor’s note: ATM Network technicians have the experience to solve even the thorniest problems, and routinely go above and beyond to do so. This is one such story.

When ATM Network installed an ATM in a county licensing bureau, they set it up to use an Internet connection instead of a phone line. That was both faster and cheaper for the client, since the government office where it was located already had a high-speed Internet connection, and using it meant the ATM didn’t need a separate dedicated phone line.

There was only one problem: the Internet connection didn’t work. The machine kept reporting that it would connect to the transaction server, only to have the transaction server drop the connection in the middle of transactions.

ATM Network spent two weeks and five visits troubleshooting. Our techs met with the county’s IT department, who assured us that their network was working fine, and the problem had to be the ATM. But our troubleshooting team couldn’t find anything wrong with the ATM.

The team ran Internet traces and got a puzzling result: the machine reported that the server was dropping connections, while the server reported that the machine was dropping connections. It should have been one or the other, not both.

Finally, the team hauled the machine back to the ATM Network warehouse, set it up there, and ran a test transaction. The Internet connection worked flawlessly.

Certain that the problem was with the network, the team went back to the county’s IT department and began asking questions, tracing the exact path that the ATM data followed through the network.

It turned out that the data first went through a city router (the licensing bureau was located in a city-owned building), then a county router, then a state router before being sent on to the transaction server.

The team tracked down each router and examined them. They discovered that the middle router — the one owned by the county — had a web filter on it.

A web filter is software that restricts access to certain sites. So if you don’t want your employees playing online games, you would set your filter to block the addresses of known gaming sites.

For some reason that filter had decided it didn’t like the address of the transaction server, and was blocking it.

Rather than totally disable the web filter or risk it blocking transactions again later on, the team gave the ATM a unique “static” address and then exempted that address from the filter. The machine has worked perfectly ever since.

Friday Fun: Be an ATM for Halloween

Friday, October 23rd, 2009

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If you’re still looking for a costume idea with Halloween a week away, you can always go as an ATM.

NCR to cut 2,200 jobs; misses earnings target

Thursday, October 22nd, 2009

NCR Corp., the big maker of high-end ATMs for banks that last week lost its CFO, said it would cut 2,200 jobs, or about 10 percent of its workforce, after earnings fell 81 percent on a revenue drop of 11.6 percent in the third quarter.

The company blamed the global economic slowdown, which hit banks and financial institutions — its main customers — particularly hard.

If you want the gory details, read the full earnings report.

ATM Network on Facebook and Twitter

Thursday, October 22nd, 2009

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ATM Network is now on Facebook and Twitter! Now it’s easier than ever to keep up with ATM Network, industry news and the best collection of just-plain-fun ATM photos and stories on the planet. Subscribe to our Twitter feed and get email alerts about new blog posts — and be the first to hear about specials and new products.

To subscribe, click on the links or images. If you don’t have a Facebook or Twitter account, you’ll be prompted to set one up. It takes just a few seconds, and then you’ll be connected to the ATM Network, er, network.

Turning ATMs into marketing machines

Wednesday, October 21st, 2009

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We’ve touched on the subject before, but this month’s issue of Digital Transactions (available in pdf form) has an article by Mary Knich, a vice president at First Data Corp., about ways ATMs are becoming more than a simple cash-dispensing device.

She mentions in passing that many bank ATMs are becoming unprofitable, thanks to expense (bank ATMs can cost as much as $50,000, compared to around $2,000 for retailer ATMs) and a lack of surcharge fees. (Never mind that the main reason banks installed ATMs in the first place was to save money on teller salaries rather than make money on transactions).

Those factors don’t affect nonbank ATMs, which are cheaper, use surcharges, and offer other bottom-line benefits like increased customer traffic. But some of her suggestions could be adapted by private ATM owners to maximize the value their ATM brings to their business. The two main ones:

Make the transaction experience a pleasant one.
Modern machines and fast Internet connections can work together to make ATMs part of a customer-relationship program. Faster transactions are part of it; consumers are more impatient than ever before. But those same fast connections, coupled with the modern Windows-based operating systems used by newer ATMs, mean it’s easier to add off-the-shelf functionality to ATMs or serve up customized graphics and video to either advertise or entertain.

Advertise to a captive audience.
While you want the transaction to go fast, why not grab your customer’s eyeballs for the few seconds they do wait? Customized ad screens or even short videos give users something besides the walls to look at. For merchants it’s an opportunity to cross-sell products, offer personalized promotions or simply entertain their clientele. Then send them on their way with your own on-receipt advertising — a coupon, say, or an upcoming special — so they have an incentive to come back.

When you think of it, dispensing cash is only one small part of an ATM’s attributes. Consider: it’s essentially a PC with a color screen, hooked up to the Internet, sitting in a metal case that’s 2 feet square and four or five feet high. Think about what an Internet-capable PC can do. Think about how much advertising and graphics you could pack into 20 or 30 square feet of surface area. Now think what you can do by combining all those features into one package. It’s a cash machine! It’s a billboard! It’s a video player!

With the right machine, the possibilities are staggering.

ATM dispenses power instead of money

Wednesday, October 21st, 2009

Paul King and Hercules Networks' ACM.

Paul King and Hercules Networks' ACM.

Regular ATMs charge you a buck or two for convenient access to cash.

But this machine gives you a charge — for your cellphone.

When Paul King was a senior at Carnegie Mellon, his cell phone died while he was driving to see a friend. As he drove past ATMs outside shops, he remembers thinking, “People can get cash anywhere they want, but they can’t charge their phone anywhere.” So after graduating with a degree in psychology in 2005, King considered starting a business to make and sell standalone charging machines for mobile devices….

The result is a machine that can charge any mobile device in about 10 minutes. It includes a TV screen positioned at eye level that plays a 10-minute loop of ads (advertisers include Bank of America (BAC), Cadillac, and AT&T (T)) and content (the content comes from a partnership with CBS (CBS)). The business makes money selling advertising and by leasing the machines to companies looking to attract crowds to their booths at conventions.

King’s company, Hercules Networks, is just getting going, but it’s already a finalist in Business Week’s “Best Young Entrepreneurs” contest. For anyone who has ever dealt with switching cellphones, what makes the product truly impressive is that it works with nearly every kind of phone, regardless of what unique connector each company uses. His target market is conventions and airports, where people simultaneously need their phones, use them heavily, and don’t always have a convenient or fast way to recharge them.

Some grocery stores stop taking checks

Monday, October 19th, 2009

Given the hassle and fraud involved in personal checks, and the widespread availability of ATMs, it was probably just a matter of time before this happened:

Whole Foods Market Inc. is considering banning the use of personal checks at its stores and this month stopped accepting checks at two stores in Los Angeles County and one in Arizona as a test. Fresh & Easy Neighborhood Market, the California division of British retailing giant Tesco, won’t take personal checks at any of the 70 stores it operates in California.

“Supermarkets used to be a repository of checking, cashing payroll and personal checks, but in an age of direct deposit and debit cards, that’s not something that is relevant to their customers anymore,” said Mac Brand, a Chicago food industry consultant. The heads of these chains see check processing as a time-consuming and expensive service at a time when the industry wants to drive down business costs, he said.

The move got mixed reviews from shoppers.

“Grocery stores are a dime a dozen. If the Albertsons where I shop stopped accepting checks, I would just go to Vons,” said Kerry Showalter of Newbury Park.

The new policy would also be hard on many seniors, who have been slow to adopt the use of debit cards, said Gail Hillebrand, a lawyer and financial services expert for the nonprofit Consumers Union.

But a widespread move by the grocery industry to ban personal checks would not upset shoppers such as Sharon Fern of Placentia.

“I haven’t written or carried a checkbook in many years,” she said. “Wouldn’t bother me a bit.” Debit cards are far more convenient, she said.

The stores say the ban will improve service, because processing check payments is a time-consuming process that slow up an entire checkout line. The stores hope check-writing customers will switch to using debit cards or ATMs.

“We keep our systems as simple as possible, keeping prices low for customers. We do accept cash, credit and debit cards and also have an ATM in-store,” said Brendan Wonnacott, a spokesman for Fresh & Easy.

Bill Jordan, Whole Foods’ regional vice president, said prohibiting personal checks should improve service.

“Since most of our customers pay with cash, debit cards or credit cards, we want them to be able to check out as quickly as possible. This pilot program was put in place to see if personal check users would make the switch to debit cards or another form of payment.”

A recent rise in bad checks also factors into the new policy, he said. “That unfortunately makes it more difficult for the remaining customers who prefer to pay this way. To help reduce fraud, we have a several-step personal check approval process that can often inconvenience other customers in line,” Jordan said.

Not mentioned: the cost of bad-check fees, which can range as high as $35 per check. There are ways to fight that, of course — such as using free check-collection services. But that doesn’t solve the time problem.

So the checks have to go — unless the stores experience a sharp decline in sales because of it. But if they’re correct and shoppers simply switch to cash and plastic, we may be seeing the beginning of the end for the personal check.

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