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Archive for October 2009

Will IBM antitrust case affect you?

Thursday, October 8th, 2009

The business media are abuzz this morning with reports that the Justice Department is investigating antitrust complaints against IBM in the mainframe computer market.

The Computer and Communications Industry Association (CCIA), a trade group of computer hardware and software makers, alleges IBM — which holds a dominating share of the mainframe market — has stifled competition by refusing to license its software to user unless they also buy an IBM mainframe computer. It has also yanked software licenses from users who are found to be running the software on competitor’s machines.

Mainframe computers are big, expensive ($1 million-plus), powerful and reliable machines that handle tasks requiring high security, blazing speed or a high number of transactions.

How does this affect ATM owners and users? Because as part of processing a transaction, ATMs usually contact bank computers to verify account balances and transfer funds — and those bank computers often are mainframes.

If IBM is found to have violated antitrust law, it would probably mean more competition in the mainframe hardware and software markets. That would mean lower prices, which means a lower cost for building and operating a mainframe network. That potentially saves ATM operators money in two ways:

  1. By reducing the bank’s costs, it could reduce the fees that banks charge for access to their networks.
  2. That reduced cost might encourage more banks, credit unions or other players to build their own system, increasing choice and competition among banks and thereby reducing access fees.

A similar dynamic might play out in the credit-card market, with lower costs leading to lower fees for merchants and lower prices for customers.

Don’t expect immediate changes. The government might decide that IBM didn’t violate antitrust law, and even if they decide to pursue a case, it will likely take years to resolve. But it’s an example of how a seemingly arcane and remote event can reach down and affect people like us.

Recycle that ATM

Wednesday, October 7th, 2009

So you’ve had an ATM for years, and it’s given you great service, paying for itself many times over. But now it’s getting a little long in the tooth. It looks clunky, parts are wearing out, it’s slow, and you want the security, ease of use and advanced features available with a new ATM.

Upgrading is a no-brainer. But what do you do with your faithful old machine?

An ATM is basically a computer with a safe attached. And in most parts of the country, you can’t just dump electronics in a landfill. So your choices are to resell or recycle it.

Reselling can be tricky, especially with a really old machine. Older machines might have trouble meeting current security and accessibility standards. And because ATMs are heavy, shipping costs can eat up much of the sale price.

Sometimes the company that installs your new machine is willing to take away the old one for parts. But that doesn’t usually work with the oldest models, especially ancient behemoths from Diebold or NCR that can weigh more than 600 pounds.

So most likely the ATM will be recycled. Diebold, for instance, contracts with Goodwill to dismantle, clean and recycle its machines. Their lead location (in Ohio) handles 1,800 machines a year:

In 1991, Goodwill Industries of Wayne and Holmes Counties entered into a contract with Diebold, Incorporated, an international manufacturer of ATMs, electronic voting machines and security products based in North Canton. The work included dismantling ATMs, recycling the metals, sending back certain parts to be disposed of by certified recyclers, and rendering the safes useless.

Last year alone, 30 employees and job trainees at the Wooster Goodwill took apart some 1,800 ATMs. It’s a painstaking process that can take anywhere from one to seven hours, depending upon the size of the machine. Workers must separate all the metals – sheet metal, stainless steel, aluminum and two kinds of iron. Goodwill then sells the metals to a scrap recycler for profit.

Seven years after being awarded the Diebold contract, (Goodwill) approached Diebold to see if the Wooster agency could also take on servicing and rebuilding work.

The Goodwill eventually earned another contract to service the ATM interiors and pneumatic tubes.

… In April 2003, (Goodwill) learned Diebold was considering outsourcing ATM dismantling to cut down on the costs of transporting the machines to Ohio.

(Diebold asked if) Goodwills across the country could replicate the ATM dismantling that Goodwill of Wayne and Holmes County already was doing. “We realized these people were very conscientious about what they were doing,” she says. “Also, by using Goodwill, we’re helping the community.”

Today Goodwills in Macon, GA; Sacramento, CA; San Antonio, TX; Springfield, MA; and Honolulu, HI, are providing ATM contract services to Diebold.

Many manufacturers of ATM surrounds and kiosks have recycling programs, too.

Just be sure to clean out the machine before sending it off to be recycled:

Six employees at a Fond du Lac scrap metal company got more than they bargained for when they tore apart an old automated teller machine and found more than $34,000 in cash.

The money, all $20 bills, floated to the ground as the machine was sheared in half on a 6-foot hoist at Sadoff Iron & Metal, said Tom Knippel, the firm’s industrial marketing manager.

Sadoff Iron processes scrap metal to be melted at a foundry or steel mill. The ATM was one of about 250 shipped to Sadoff on Jan. 15 for that purpose.

“They were getting down to the last of the machines,” Knippel said. “They cut this one in half and out came a large stack of $20s.”

District experiments with ATM in high school

Wednesday, October 7th, 2009

ATMs are popping up everywhere, even in high schools — which turn out to have their own unique issues regarding cash machines. From Granite Bay, California (a suburb of Sacramento):

The days of fast cash at Granite Bay High School appear to be over – at least for now.

A student ATM machine that had been in place since the beginning of the school year was removed from service this week, officials said, ending an experiment that created plenty of campus buzz.

The novel option of cash withdrawals at school marked a first for the high school district, which had hoped the pilot program would spur an increase in food sales.

“I wanted to provide an opportunity for kids who forgot their lunch money, where it wouldn’t stop them from getting lunch or getting pencils at the student store,” said Jay Brown, the district’s director of food services, which purchased the machine for $2,500.

The article’s a little misleading — the machine was taken out of service because of a defective motherboard, not because the experiment was a failure. But there were some issues.

The machine averaged just two transactions a day, and suffered from a bit of an image problem. Some parents worried the machine could used to pay for contraband, invite harassment and hinder proper money-management skills among those just learning to handle finances for the first time.

That last concern is overblown. Using an ATM is *part* of learning money-management skills. And if parents are worried about their kids using debit cards responsibly, then they shouldn’t let their kids *have* debit cards. Without a cash card, an ATM is just a high-tech doorstop. The fact that the machine averaged just two transactions a day demonstrates that kids weren’t using it carelessly.

Nonetheless, the district took steps to head off such problems. Each student could make only one withdrawal a day, for a maximum of $40. And the machine was only available at lunchtime (it was wheeled out on a dolly), when it was subject to intense staff supervision.

Students had mixed opinions about the ATM.

“I can’t think of a reason why you might need it,” said junior Shannon Wagner, who also expressed concern over the cost of fees.

But student Rachel Smyth said she could imagine it coming in handy “if it was an emergency and I didn’t have any cash.”

Brown said he’s still exploring how to give students the convenience of access to their money in a way that would make all sides happy. That could include a device that recharges student food accounts without disbursing cash, as well as a system free of service charges.

“There were students who really appreciated having the ATM there,” he said. “You can imagine if you forgot your money and you end up needing a notebook or a school lunch.”

Granite Bay isn’t the first high school to install an ATM — the story mentions successful deployments in California, Oregon and Washington, and a 2004 survey by Teen Research found a tiny but measurable fraction of kids age 12-15 had access to an ATM at school. That number can only have grown since then.

There’s a reason for all this: High school students increasingly control their own cash and bank accounts. The story mentions a recent survey by credit-card issuer Capital One that found that 73 percent of high school seniors have checking accounts, many of them linked to debit cards, most of them funded by the students’ after-school jobs. And when they need to buy something at school — lunch, supplies, field-trip money — they often need the cash immediately.

So expect to see more cash machines or other value dispensers appearing in educational settings.

‘I wish we had contacted ATM Network years ago’

Tuesday, October 6th, 2009

A letter from one of our customers:

I just wanted to let you know how happy Landmark College is with our two new ATMs. I looked back at our timeline and saw where I first made contact with ATM Network on July 16. Our two new ATMs were installed on August 24 by a very knowledgeable technician who explained the system and who made us feel comfortable in our roles in maintaining the machines.

In the first month of operation we made $1,326 in commissions, which was $249 more than we made in ATM revenue for the previous entire year.

I believe you made the comment that we probably would earn enough in commissions to pay for one machine before the invoice arrives. At the current pace, it looks like we will have amassed enough commissions to have both machines paid for before the first invoice arrives.

I also have been enjoying the ability to view ATM cash balances from my desktop, which has allowed us to refill the machines before they run out of cash. It’s been a wonderful experience and I wish we had contacted ATM Network years ago.

Thanks again and I look forward to many more profitable months.

Mark Higgins, Controller
Landmark College

Read more customer testimonials on our testimonials page.

U.S. tourists have trouble with European ATMs

Monday, October 5th, 2009

An EMV "smart card", with a closeup of the chip.

Thanks to Europe’s more integrated banking markets, new communications standards, once established, tend to enjoy widespread adoption more quickly than in the United States. It’s true for cellphones, and it’s true for bank cards as well.

When the first ATM was introduced back in 1969, the cards it accepted used magnetic stripes to store customer account information. 40 years later, they still do.

But that’s changing. A new standard called EMV replaces the magnetic stripe with a computer chip, which is both more secure and more powerful. All new ATMs are expected to be EMV-compliant, and older ATMs can be retrofitted to accept the new standard.

Here in the United States, widespread EMV adoption is still a couple of years away. But in Europe it has already become the norm.

And that causes problems for U.S. visitors.

As the rest of the world wraps its migration to EMV/chip-and-PIN technology, Americans traveling overseas are running into mag-stripe disadvantages.

This week, travel reporter Michelle Higgins of The New York Times writes that U.S. cardholders traveling abroad are getting turned away by some merchants, since mag-stripe readers are quickly becoming things of the past in every corner of the globe except the United States.

Though EMVCo., which oversees and spearheaded the EMV shift, has said from the beginning that all chip cards and readers would continue to also read mag-stripes, many merchants are reluctant to accept mag-stripes, since they can be held liable if card information is skimmed or compromised. And because magnetic stripes are relatively easy to copy compared with chip-and-PIN technology, accepting mag-stripe transactions potentially opens the door for fraud.

You can read more in the New York Times article, though it requires registration to access.

It’s a problem that’s annoying in the short term, but will disappear in the long term as the U.S. fully adopts EMV. Still, it’s yet another reason to hasten that adoption.

Mischa Weisz, 1956-2009

Monday, October 5th, 2009

Mischa Weisz

Mischa Weisz

Mischa Weisz, the founder of Canada’s largest third-party transaction processor, died Oct. 2 in Toronto. He was 53.

Weisz was born in Barrie, Ontario in 1956. In 1976 he went to work for the Hamilton-Wentworth credit union, where he worked for 15 years before founding his own consulting company, Intertec Solutions, in 1991.

In 1996, Canada changed its laws to allow non-bank ownership of ATMs. Weisz saw an opportunity and founded TNS-Smart Networks to provide transaction-processing services to those independent ATM operators. The company prospered, and today is Canada’s largest processor of non-bank ATM transactions, handling nearly $6 billion worth of transactions each year.

In September 2007, Weisz was diagnosed with late-stage pancreatic cancer, and given 6 months to live. He continued working, however, and remained chairman of TNS up until April 2009, when the company was sold to NRT Technology Corp.

Weisz started a blog to chronicle his battle with cancer, and an associated website with other details of his life.

Weisz had a long history of philanthropy. Most recently, he donated $500,000 to help build a new YMCA facility in Hamilton and establish an endowment fund for the Y’s community-outreach programs.

He is survived by his parents, wife, brother and children. Services are scheduled for tomorrow.

3-D model of an ATM

Friday, October 2nd, 2009

3DATM72

You might not think of ATMs as art, but luckily some people do. Check out these way-cool 3-D renderings of an ATM.

They were done by a freelance 3D modeler in Iran. It took him 2 months to make it, including more than four hours of final rendering time.

Some of the thumbnails have links to higher-resolution images. For the full-sized version of the picture shown above, go here.

Friday fun: Rich ATMs are different than ours

Friday, October 2nd, 2009

From New York comes a caution to count your money carefully after you withdraw it from a cash machine — but in a good way:

Yesterday, I was extracting money from a Chase ATM at the corner of Madison Avenue and 58th. It was a large amount of money—$260; I had to go and pay a bill nearby. I counted my $20 bills after the machine spat them out. 1, 2, 3—10! Only 10! $200! I had been robbed, the machine had given me the wrong amount. I checked my balance on the machine—sure enough, it recorded a debit of $260.

I went to the Chase’s customer service desk to explain my plight. The agent listening carefully, and then called over a manager. While we waited for the manager to come, I showed the agent the cash I had just received. Only 10 bills, see? 1, 2, 3….Wait a minute. Two of the bills were $50s, not $20s. The machine did give me $260.

“I’m sorry,” I said. “I thought they were $20s. I’m not used to getting $50 bills from an ATM.”

She smiled a knowing smile. “Yeah, we put $50s in there all the time. In this neighborhood, we should put $100s.”

To understand why the teller would say that, let’s go to the map. The machine in question (corner of Madison Avenue and 48th Street in Manhattan) is in the 10017 ZIP code. It’s not your average neighborhood: It has a per capita income of $68,398, more than three times the national average of $21,587. The unemployment rate is 3.1%, and it’s poverty rate is half the national average. 32% have graduate degrees. Most people rent, but for those who do own a home (it’s Manhattan, so they’re really condo apartments), the average value of their unit is more than $1 million. And 63% of them don’t have a mortgage.

You can understand why the ATMs in the area might need to stock $50 bills….

Banks raise surcharge fees 12.6%

Thursday, October 1st, 2009

Here’s something you might not expect: it’s now cheaper for people to get money from non-bank ATMs than it is to withdraw cash from banks they aren’t customers of.

That’s according to Bankrate.com, whose annual survey of bank fees and charges came out today. Here’s what they have to say about bank ATM surcharges:

Slapping a fee on your tab every time you use an ATM that doesn’t belong to your bank is another way banks generate fee income. According to our 2009 Checking Study, this year the average fee leapt 12.6 percent to $2.22. Nearly 99 percent of banks impose a surcharge.

So banks now charge noncustomers an average surcharge of $2.22 for using their ATMs.

Nationally, the average surcharge for non-bank ATMs (the kind you find in gas stations and convenience stores) is about $2.00.

That means if customers can’t find an ATM owned by their bank, they’re better off finding a gas station with an ATM than going to a competing bank. If this trend continues — and there’s every indication it will, as banks continue their longstanding practice of using increased fees as a way to boost revenue — people will get used to seeking out nonbank ATMs as a first resort.

That could end up having an interesting effect on the ATM industry. If people avoid bank ATMs in favor of private ones, banks will start to lose out on surcharge revenue. Which means they’ll have less incentive to expand their ATM networks. Which could lead to a creeping democratization of the ATM industry, as bank networks stagnate and nonbank ATMs make up a larger and larger share of the available machines.

Banks might eventually decide that it makes more economic sense to reimburse customers for using nonbank ATMs than it does to maintain their own fleet of ATMs — a strategy already used by small banks (who can’t afford a big network of machines) and online banks (who don’t have any branches to put ATMs into). With third-party machines increasingly able to handle traditional bank functions like accepting deposits, that scenario gets more feasible with each passing year.

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