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Archive for the ‘Company news’ Category

Georgia Lottery selects ATM Network for lottery promotion

Friday, July 2nd, 2010

Want to win a real ATM filled with cash?

You can…. if you play the Win For Life game run by the Georgia Lottery.

Nonwinning tickets can be entered in a second-chance drawing. On July 31 a grand-prize drawing will be held. The top prize? A real Tranax 1700W ATM, provided by ATM Network and filled with $52,000 in cash.

The ATM itself is worth a couple of thousand dollars, so it’s really a $54,000 payoff. And if you find a location to install it (with free processing from ATM Network), it could be the start of a business.

The promotion is being advertised with full-size cardboard displays (that’s what the picture’s of) in more than 8,000 stores statewide, with the ATM Network logo right in the center.

Who says ATMs can’t be fun?

RBS won’t change end-of-day time after all

Thursday, July 1st, 2010

Back on June 7, RBS WorldPay announced it would be changing its official end-of-day close from 4 p.m. to 3 p.m. in order to accommodate new Mastercard-related procedures.

But here’s some good news: RBS has since determined that the change is unnecessary. So its end-of-day close will stay at 4 p.m.

Tech Tales: The case of the bad protocol

Thursday, June 24th, 2010

Editor’s note: ATM Network technicians have the experience to solve even the thorniest problems, and routinely go above and beyond to do so. This is one such story.

One day the ATM Network service department got a call from a bar and grill in southern Minnesota. Their ATM had suddenly stopped contacting the transaction processor, rendering it useless. When it printed receipts, they said “System unavailable.”

The technician had the owner print out the machine’s electronic journal, which showed that the the ATM was running into “protocol errors”. That usually meant that transactions were getting interrupted in the middle of processing. The most common causes all involve the phone line: too much static, interference from a DSL connection, a shared phone line or (for technical reasons), phone service provided by cable companies.

Further questioning, however, revealed that the bar didn’t have cable TV, much less cable phone service. It didn’t have an Internet connection of any sort, so there wouldn’t be any DSL interference. And the ATM had its own dedicated phone line.

That left static on the line. The tech called the local phone company, which checked its lines and said they were fine. But just in case, they installed a DSL filter to block DSL interference.

A couple of days passed, and the customer called back: the ATM still wasn’t working. In the meantime, the techs had gotten another call from a customer in a neighboring town. He had two machines: One was on an Internet connection, and it was working fine. The other used a phone line, and it was having exactly the same problem as the first customer.

The tech asked which phone company owned the line. It was the same company that served the first customer. This wasn’t unusual: the company serves a large swath of southern Minnesota. The tech called the company and told them a second machine was down. The company checked that line, too: it was fine.

Then a third customer called with the same problem. Different machine, different model – but the same phone company.

The tech thought about it for a little bit, then looked up the phone company’s service area and began calling ATM Network customers in the area. He found four more clients with ATMs that couldn’t communicate with the transaction processor.

He called the phone company for the third time and told them what he found. They still insisted it wasn’t their fault, and suggested it might be ATM Network’s server.

The tech seriously doubted that, but to be sure he called up merchants who had ATMs from competitors that didn’t use our processing network. They, too, reported processing problems.

He called the phone company a fourth time. The company said it couldn’t be their fault, but they’d look into it.

Two days later, everything started working again. The phone company never admitted anything.

ATM Network contributes $3,000 to ATMIA fund

Tuesday, June 15th, 2010

ATM Network has donated $3,000 to an industry fund that will help educate consumers and legislators about the ATM industry, as well as explore options regarding fees charged by credit-card networks.

The donation comes after independent ATM operators faced two direct threats to their businesses in less than two months.

BACKGROUND
In early April, Mastercard unilaterally reduced the transaction fee it pays to independent ATM networks while tripling the fee it charges to process Mastercard-branded cards or use its Cirrus network. Bottom line: Mastercard will siphon an additional $26 million a year from independent ATM operators — a transfer of wealth from thousands of small-business owners all across America to one of the world’s largest financial companies.

Then in mid-May, during Congressional debate over a financial-reform bill, Sen. Tom Harkin (D-Iowa) proposed an amendment that would have capped ATM surcharges at 50 cents — making most nonbank ATMs unprofitable to operate. Its passage would have resulted in ATMs disappearing from business establishments of all kinds, as well as destroying several thousand jobs.

Thankfully, the Harkin amendment was defeated. But the prospect of it being reintroduced in some form, as well as worries about future moves by Mastercard, has prompted the ATM Industry Association (ATMIA) to address the problem head-on with the creation of a “defense fund”.

THE FUND
The fund, made up of voluntary contributions from members and nonmembers, will pay for two things:

1. Legal advice in the wake of Mastercard’s profound changes to the industry’s fee structure.

2. A “white paper” on the nonbank ATM industry, to better explain what it does, how it works, and why proposals like Harkin’s would be disastrous for it.

ISSUES THAT AFFECT EVERYONE
Why should anyone outside the industry care? Let’s take a look.

In the case of the Harkin amendment, it’s pretty simple: a limit on ATM surcharges would make many ATMs unprofitable to own and operate.

Sen. Harkin clearly doesn’t understand the economics of nonbank ATMs. He assumes the only cost associated with an ATM transaction is the cost of processing — a cost erroneously estimated at 36 cents by Harkin’s staff.

But that ignores the cost of the ATM itself, as well as the time and cost of installation, maintenance, insurance, supplies and cash. Harkin seems to think that merchants would be happy to install and maintain a money-losing ATM. That’s simply ridiculous.

In the case of Mastercard and Cirrus, anti-competitive behavior hurts everyone who uses an ATM. Mastercard’s fee changes mean processing a Mastercard or Cirrus transaction is more expensive for merchants than, say, processing a Visa card. That leaves merchants with few choices — including raising surcharges for everyone (even if you don’t use Mastercard or Cirrus) or removing the machine because it’s no longer profitable.

None of the available options are good for either merchants or customers. The ATMIA fund will help the industry explore legal, regulatory and market strategies that would let us avoid such harmful choices.

WHAT CAN BE DONE
ATMIA has asked each member company to donate $500 to the fund. ATM Network has donated $3,000. We strongly urge others to step forward, too. You can donate online at the following links:

ATMIA members
https://www.atmia.com/unitedstates/membership/membershiprenewal

Nonmembers
https://www.atmia.com/unitedstates/membership/join

Thank you for joining us in this effort!

Alert: RBS WorldPay to change end-of-day time

Monday, June 7th, 2010

Starting July 1, ATM Network’s transaction processor, RBS WorldPay, is changing its official end-of-day time.

It will move up one hour, to 3 p.m. Eastern time from the current 4 p.m. Eastern time.

That means that any transaction processed after 3 p.m. Eastern time will be included in the next day’s total.

Please be aware of this when you begin reconciling your ATM Portal, ATM journal and bank activity statements for July. If your ATM’s operating hours differ from the RBS schedule, your daily transaction count may differ from theirs.

UPDATE: RBS has since determined that it won’t need to change its end-of-day close after all. So it will stay at 4 p.m.

Phil Rock statement on ATM fee caps

Monday, May 17th, 2010

Today, ATM Network founder Phil Rock sent the following letter to key senators regarding a proposed cap on ATM fees.

If you agree, please link to this post. You can also email a copy of the letter to your senator using the links at the bottom of this page. Or sign the ATMIA petition.

May 17, 2010
The Honorable Christopher Dodd
448 Russell Building
Washington, D.C. 20510
Dear Senator,
I am writing to urge you to oppose Amendment #3812 to S. 3217, the Restoring American Financial Stability Act of 2010, which places caps on ATM surcharges.
I own ATM Network, an independent ATM company based in Minnesota. For the past 14 years, my company has sold and provided transaction processing for nonbank ATMs; we now have more than 5,000 customers nationwide, including grocery stores, bowling alleys, bars, restaurants, amusement parks, nightclubs, stadiums, retail stores and gas stations.
The case for ATM fees is simple: Without them, most nonbank ATMs wouldn’t exist. ATM owners must buy the machine, maintain it, keep it loaded with cash and paper, provide it with power and a communication link and pay other costs such as insurance and installation. None of this is free. The fees are what make such an investment viable.
This amendment would immediately reduce the number of ATMs available, slash the value of existing investments in ATM equipment, hurt the bottom line of hundreds of thousands of small business owners nationwide and put thousands of entrepreneurs out of business.
The Harkin amendment is promoted as “consumer friendly”, but how do consumers benefit from seeing ATMs disappear from stores, restaurants and gas stations? How does the economy benefit by removing machines that dispense billions of dollars in cash annually — money that drives sales and boosts our economy? How does cutting jobs and hurting small businesses help anyone?
Government intervention in market pricing may be justified when the free market is unable to set fair prices. But in this case the free market is working just fine. ATM surcharges are transparent and easily avoidable, and the sheer number of ATMs means customers always have a choice. They can go down the street to a machine with a lower surcharge, or to an ATM owned by their bank. Or they can skip the ATM altogether and pay with credit cards or checks.
With so many alternatives, an ATM surcharge is a purely voluntary payment for convenience. Anyone who doesn’t want to pay the fee can either use an ATM owned by their bank or get cash the old-fashioned way: by standing in line at a teller window. Most consumers don’t want to do that. They have grown up in a world filled with ATMs, and they expect easy access to ATMs. They appreciate the convenience and choice that nonbank ATMs provide. Because of ATM fees, customers can get cash nearly anywhere, at any time. Without the fees, they won’t.
The Harkin amendment would take us 10 steps backward and be disastrous for small businesses across the country. It will hurt the consumers it purports to help and damage our economy just as we’re pulling out of a deep recession. I strongly urge you to oppose this amendment and avoid harm to hundreds of thousands of hardworking American citizens.

Sincerely,

Phil Rock
Founder and President
ATM Network
10749 Bren Rd. E.
Minnetonka, MN 55343

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Write to your senator
You can email your home-state senators, as well as the heads of the Senate Banking Committee, using these links:

Senator Christopher Dodd, Chairman, Senate Banking Committee

Senator Richard Shelby, Ranking member, Senate Banking Commitee

Senator Tom Harkin, amendment sponsor

Senate Banking Commitee

Find your home-state senators

Mastercard raises fees for ATM owners

Sunday, May 9th, 2010

With little warning and no consultation, Mastercard has changed the ATM fee structure for Mastercard-branded cards, as well as its Cirrus card network.

The changes are complicated, but they break down into two basic categories:

1. Mastercard pays an “interchange fee” on every ATM withdrawal involving its Mastercard/Cirrus networks. As of April 1, MasterCard cut those payments by 30 percent.

2. Mastercard charges a fee for any transaction involving its Mastercard and Cirrus networks. As of April 16, Mastercard more than tripled that fee.

Added together, Mastercard is cutting its per-transaction payment by more than 62 percent on most transactions — dealing serious harm to every nonbank company that deploys ATMs. Overall, the move is expected to cost the nonbank ATM industry up to $26 million a year.

Other cards and networks currently are not affected.

BOTTOM LINE
Here’s what it means for ATM owners and operators: As of April 1, Mastercard is taking an additional 28 cents or so from every Mastercard-related transaction processed by a nonbank ATM.

WHAT YOU CAN DO
We will give the Mastercard deduction its own line on our monthly statements, so you can see exactly how much this affects your residual amounts.

We recommend raising your surcharge to cover the Mastercard/Cirrus pass-through. You might consider urging your customers to use any other card, such as Visa, Discover, American Express or regional banking cards.

You can also contact Mastercard/Cirrus directly at 1-800-627-8372.

For further updates, announcements and current industry headlines, check the “News” section on our ATM Network home page.

ATM Network adds online ATM feature comparison chart

Wednesday, April 28th, 2010

ATMs are powerful, flexible pieces of equipment. They accurately and reliably encrypt data, process transaction, dispense cash, communicate with customers and prevent theft.

But that also means they can be complicated. ATMs come in a bewildering array of shapes, sizes and features. Figuring out which machine is best for your situation can be difficult.

Probably the best and easiest approach is to call an independent distributor like ATM Network and speak to an account representative. Independent distributors sell ATMs from lots of different manufacturers. They know the products and don’t have a stake in a particular brand or model, so they can discuss the pros and cons of each machine and how it fits your specific situation.

But for people who like to research things themselves, or just want to get an idea of what kind of questions to ask, ATM Network has created an interactive ATM feature comparison chart on our website.

Choose up to three machines, and the page will list their features side-by-side in an easy-to-read and easy-to-understand chart.

Want to have the list handy when you talk with an account rep? Just print it out for easy reference.

ATM Network has always considered an informed customer our best customer: we’re confident that the more you know, the more you’ll appreciate ATM Network’s combination of value, experience and service. The new comparison chart is just one more way we put our money where our mouth is.

ATM Network moves customer statements online

Monday, March 29th, 2010

Tax time can be a headache for many small business owners. It’s not just that business tax rules can be confusing and arbitrary. Spring is the time when you have to go through a year’s worth of saved receipts and paperwork, trying to find a specific number or form, and hoping you didn’t accidentally throw out or misfile an important piece of paper.

At ATM Network, we understand this very well. Every year at this time we get a lot of calls from our customers. Usually it’s because their accountant needs to know how much money they made on their ATMs last year, and they didn’t save all the monthly statements we sent them with their checks.

It’s an even bigger headache for people who own a lot of ATMs. Someone with 80 machines has to keep track of — and add up — nearly 1,000 different monthly statements. The headache can be enormous.

Then there are the checks themselves. Paper checks can get lost, stolen or damaged. They take days to arrive. And machine owners have to take them to the bank, physically endorse them and deposit them.

At the end of 2009, ATM Network took a big step toward making things easier for customers by switching from paper checks to electronic payments. Customer profits are deposited directly in their bank account — automatically, without risk, and usually 10 days or so earlier than with paper checks.

Now ATM Network has taken the next step with Webstatements, its online statement archive.

Instead of receiving and storing a paper statement, customers can login to their Webstatements account to view their machine’s financial results.

They can see total activity for all of their machines, or view each machine individually. They can sort results by month and year. And if they do want paper copies, they can print out individual statements for all of their machines with a single click of the mouse.

The online statements contain all the information that used to be on ATM Network’s paper statements: profit information, daily activity, network activity, and more. So it’s easy to see at a glance how a machine is being used and how profitable it is.

Webstatements works in conjunction with ATM Portal, an online reporting service that tracks up-to-the-minute activity and keeps track of daily operating items like how much cash remains in each machine. ATM Portal provides daily reporting; Webstatements provides monthly summaries, as well as customer-specific financial information unavailable through ATM Portal.

It’s just one more way that ATM Network provides its partners with top-of-the-line service and accountability.

ATM Network launches online store

Thursday, February 11th, 2010

Great prices. Great selection. Great service. Straightforward pricing and ongoing customer support.

Those are the principles that ATM Network was founded on 14 years ago. Those are the principles that have made us one of the largest and most successful ATM companies in the country. And those principles drove the design and construction of ATM Network’s new online store, now open at http://www.atmnetwork.net/store.

Naturally, you’ll find all the things you expect from an online store. Compare features and prices on ATMs from major manufacturers like Nautilus Hyosung, Triton and Hantle USA (formerly Tranax). Build your own ATM, adding only the features you want. Browse our selection of parts, supplies and accessories. Taxes and shipping are calculated automatically based on your shipping address. When you’re ready, buy your selections using our secure checkout system.

But we didn’t stop there. Here are some things you’ll get from us that you won’t see at our competitors:

1. Transparent pricing. Add an item to your shopping cart, and you’ll immediately see your tax and shipping charges. Too many stores try to hide that from you until your purchase is nearly complete. You can also change your shipping options at any time to see what each option costs.

2. Free shipping, processing and sign package with every ATM. Every ATM includes free shipping anywhere in the continental United States, free transaction processing, and a free sign package, including a colorful door sticker and a neon sign to advertise your ATM.

3. Custom options. Want your own customized ad screens? We can make them for you. Want to advertise or print coupons on your customers’ receipts? We can do that, too.

4. Upgrades. We can take a dial-up machine and let it hook into your Internet connection. We can take any machine and equip it to use a wireless connection, freeing you from phone lines and Ethernet cables.

5. Paper in any quantity. Most online retailers require you to buy rolls of receipt paper by the case. Who needs that? With us, you can buy paper in any quantity you want, from one roll to multiple cases.

6. Merchant services. We’re not just an ATM company. We offer a full range of merchant services, including free check-collection and low-fee credit-card processing.

As a full-service ATM company, we also deliver extras that the wholesalers can’t match. When you buy from us you get more than just a hunk of machinery. You get a nationwide installation, training and service network. You get 24/7 customer support. You get free transaction processing. You get free online monitoring and management of your machine and your income statements.

Come visit our site to learn more about us, and our store to see what we have to offer. Then you’ll understand why so many ATM owners choose ATM Network as their partner.

Visit us at http://atmnetwork.net/store.

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