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Archive for the ‘Technology’ Category

ATM dispenses gold instead of cash

Monday, May 17th, 2010

Okay, it’s more of a vending machine than an ATM, but if you don’t like paper currency, this machine is for you:

Abu Dhabi’s Emirates Palace Hotel became the first place outside Germany to install “gold to go, the world’s first gold vending machine,” said a statement from Ex Oriente Lux AG, the German company behind the vending machine.

“In addition to one-gram, five-gram and 10-gram bars of gold, the machine also dispenses gold coins,” it added.

Not only does the machine dispense gold, it’s also gold-plated. But that doesn’t mean it’s low-tech: it constantly monitors the gold markets and adjusts its prices accordingly.

But don’t expect to see one on your street corner anytime soon. The Emirates Palace Hotel is not your normal business location:

The Emirates Palace is often used by visiting foreign dignitaries, and its top floor is reserved for the rulers of the UAE federation’s seven emirates, each of whom has his own suite.

High-end, indeed.

The machines were first installed in some German airports last year.

And talk about security:

“The Gold To Go vending machine will fulfill the same safety standard as an ATM,” said Uwe Heusel, owner of WBA Heusel GmbH. His company used armoring made of special steel, Kevlar and various ceramic materials to harden the vending machine against vandalism or even explosive blasts.

ATM Network moves customer statements online

Monday, March 29th, 2010

Tax time can be a headache for many small business owners. It’s not just that business tax rules can be confusing and arbitrary. Spring is the time when you have to go through a year’s worth of saved receipts and paperwork, trying to find a specific number or form, and hoping you didn’t accidentally throw out or misfile an important piece of paper.

At ATM Network, we understand this very well. Every year at this time we get a lot of calls from our customers. Usually it’s because their accountant needs to know how much money they made on their ATMs last year, and they didn’t save all the monthly statements we sent them with their checks.

It’s an even bigger headache for people who own a lot of ATMs. Someone with 80 machines has to keep track of — and add up — nearly 1,000 different monthly statements. The headache can be enormous.

Then there are the checks themselves. Paper checks can get lost, stolen or damaged. They take days to arrive. And machine owners have to take them to the bank, physically endorse them and deposit them.

At the end of 2009, ATM Network took a big step toward making things easier for customers by switching from paper checks to electronic payments. Customer profits are deposited directly in their bank account — automatically, without risk, and usually 10 days or so earlier than with paper checks.

Now ATM Network has taken the next step with Webstatements, its online statement archive.

Instead of receiving and storing a paper statement, customers can login to their Webstatements account to view their machine’s financial results.

They can see total activity for all of their machines, or view each machine individually. They can sort results by month and year. And if they do want paper copies, they can print out individual statements for all of their machines with a single click of the mouse.

The online statements contain all the information that used to be on ATM Network’s paper statements: profit information, daily activity, network activity, and more. So it’s easy to see at a glance how a machine is being used and how profitable it is.

Webstatements works in conjunction with ATM Portal, an online reporting service that tracks up-to-the-minute activity and keeps track of daily operating items like how much cash remains in each machine. ATM Portal provides daily reporting; Webstatements provides monthly summaries, as well as customer-specific financial information unavailable through ATM Portal.

It’s just one more way that ATM Network provides its partners with top-of-the-line service and accountability.

an ATM finder for your Blackberry and iPhone

Tuesday, March 16th, 2010

Here’s a cool application that could mean more traffic for your ATM:

MasterCard Worldwide has announced the launch of the MasterCard ATM Hunter application for BlackBerry smartphones that allows users to easily locate the nearest ATM no matter where in the world they are.

The application first came out for iPhones, and is now available for Blackberries. It uses uses GPS technology to show users the nearest ATMs. They can sort by things like surcharge and accessibility (wheelchair, drive-up, 24-hour) and then get directions.

If the phone doesn’t have GPS-capabilities, users can consult a database of ATMs to find one near them.

There’s even an online version for those of us playing at home.

The application is free. You can download it from the iPhone App Store or Blackberry’s AppWorld.

ATM Network launches online store

Thursday, February 11th, 2010

Great prices. Great selection. Great service. Straightforward pricing and ongoing customer support.

Those are the principles that ATM Network was founded on 14 years ago. Those are the principles that have made us one of the largest and most successful ATM companies in the country. And those principles drove the design and construction of ATM Network’s new online store, now open at http://www.atmnetwork.net/store.

Naturally, you’ll find all the things you expect from an online store. Compare features and prices on ATMs from major manufacturers like Nautilus Hyosung, Triton and Hantle USA (formerly Tranax). Build your own ATM, adding only the features you want. Browse our selection of parts, supplies and accessories. Taxes and shipping are calculated automatically based on your shipping address. When you’re ready, buy your selections using our secure checkout system.

But we didn’t stop there. Here are some things you’ll get from us that you won’t see at our competitors:

1. Transparent pricing. Add an item to your shopping cart, and you’ll immediately see your tax and shipping charges. Too many stores try to hide that from you until your purchase is nearly complete. You can also change your shipping options at any time to see what each option costs.

2. Free shipping, processing and sign package with every ATM. Every ATM includes free shipping anywhere in the continental United States, free transaction processing, and a free sign package, including a colorful door sticker and a neon sign to advertise your ATM.

3. Custom options. Want your own customized ad screens? We can make them for you. Want to advertise or print coupons on your customers’ receipts? We can do that, too.

4. Upgrades. We can take a dial-up machine and let it hook into your Internet connection. We can take any machine and equip it to use a wireless connection, freeing you from phone lines and Ethernet cables.

5. Paper in any quantity. Most online retailers require you to buy rolls of receipt paper by the case. Who needs that? With us, you can buy paper in any quantity you want, from one roll to multiple cases.

6. Merchant services. We’re not just an ATM company. We offer a full range of merchant services, including free check-collection and low-fee credit-card processing.

As a full-service ATM company, we also deliver extras that the wholesalers can’t match. When you buy from us you get more than just a hunk of machinery. You get a nationwide installation, training and service network. You get 24/7 customer support. You get free transaction processing. You get free online monitoring and management of your machine and your income statements.

Come visit our site to learn more about us, and our store to see what we have to offer. Then you’ll understand why so many ATM owners choose ATM Network as their partner.

Visit us at http://atmnetwork.net/store.

Dispense lotto cards from your ATM

Thursday, February 11th, 2010

Nautilus Hyosung has developed software that will let ATMs sell Quick Pick lottery tickets.

Nautilus Hyosung America Inc. has partnered with Linq 3 to enable the purchase of quick pick lottery tickets on Nautilus Hyosung’s CE ATM models. Nautilus has been developing the software application for the CE models and will demonstrate the quick pick functionality during next week’s ATM Industry Association conference in Miami.

Linq3 developed the secure links to state lottery commissions that makes the whole thing work.

The software will work on any Hyosung machine running Windows CE. That includes the 1800CE and 5000CE.

All new CE models will ship with the software, and already-installed machines can get a software update to run it.

Designing a touch-screen interface

Thursday, January 7th, 2010

A while back we wrote about the design and usage considerations that went into creating touch screens for Wells Fargo ATMs.

Here’s another one, involving Bank of America. It appears to have been a much less intensive process than the Wells Fargo effort.

The ATM business group approached our team to improve the existing web-enabled touch screen ATM user interface and interaction flow. The business goals included increasing ATM preferences usage, reducing transaction time and increasing customer satisfaction.

After initial assessment of the existing application using heuristic evaluations and
in-context customer observations, several design guidelines were established to guide the project:
1. Limit one clear interaction or customer action per screen
2. Use clear and concise language
3. Use a consistent grid for button placement
4. Move all interaction to touch screen when possible (example, keypad entry)
5. Improve visual and auditory feedback cues when the customer interacts with the application.

They came up with a couple of designs before settling on the final look (above).

India tries solar-powered ATM

Monday, December 21st, 2009

A few months back, we wrote about a Seattle neighborhood’s experiment with a solar-powered ATM — and how it didn’t go quite as well as hoped.

Now a bank in Mumbai, India is giving it a try.

A private sector bank launched the city’s first solar energy-powered ATM at its Opera House branch on Friday. The machine is expected to work on solar energy for at least eight hours a day. Through this green initiative, the bank will be able to save around 1,980 kilowatt hours of energy every year and reduce carbon dioxide emissions by 1,912 kg per year, a bank representative said.

The ATM has been fixed with large solar panels powered by eight photovoltaic cells mounted on the bank’s building. “The panels harness sunlight and turn it into electricity. Electricity is stored in batteries located within the building which will be used to power the ATM,” a bank official said. The ATM will enable the bank to save around Rs 20,000 per year.

20,000 Indian rupees is about $428.

Payroll cards may drive next big boost in ATM usage

Monday, December 14th, 2009

For the first 30 years of their existence, ATMs were simply an extension of an existing service: an automated way to get cash from your bank account.

With ATMs now so common that they’re part of the landscape, they’ve finally reached the level of platform: a reliable, familiar technology that serves as the launching pad for additional services.

Case in point: payroll cards.

Payroll cards are an alternative to paychecks. Instead of giving employees a paper check, or electronically depositing their pay in a bank account, the employer loads the value of the check on to a debit card. The employee can then use the card for cash or shopping.

Employers like them because they eliminate the need for paper checks. And since payroll cards can act like credit cards and don’t require employees to have a bank account, they’re very popular with lower-income workers, people who have poor credit, or any worker who for whatever reason can’t or won’t get a bank account or credit card.

Government is getting in on the act, too: many states provide food stamps and other welfare benefits using a card, so-called Electronic Benefits Transfer (EBT).

Jim Penza is president of ATM manufacturer WRG, a company that started life in the vending business before moving into cash machines. He wrote an article for the November issue of Playmeter magazine specifically about payroll cards and what it will mean for the ATM industry. Key excerpts:

ATMs are not just for convenience anymore…they are becoming a necessity. Why? More and more people receive their monthly income via debit cards. The need to access these funds is what drives transaction revenue for ATM owners and operators….

More than 20 states have launched pre-paid debit card programs for child support payments. In fact, over a dozen states—including Georgia, Iowa, Michigan, New York and Virginia—have made it mandatory for child support disbursement to be made via debit card and direct deposit….

Wireless telephone companies, such as AT&T and Alltel, issue rebates in the form of debit cards….

The future of the ATM industry lies not only in the customer who needs fast cash to make a purchase, but also the person who needs the ATM to access their monthly income….

Payroll card programs are becoming increasingly popular among retailers who view it as a cost saving tactic. In August of this year, Wal-Mart employees who declined direct deposit received their earnings in the form of a MasterCard debit card….

What does this mean for ATM owners? It means they’re increasingly part of a complex financial network that will draw in customers. ATMs won’t just attract people looking for quick cash. They’ll attract people who need access to their paycheck. In the past, many such people would go to check-cashing businesses and pay a hefty fee. If your ATM is convenient, reasonably surcharged and well advertised, they’ll now come to you instead. They get more convenience at a lower cost; you’ll collect increased surcharge revenue as well as boosting sales in your store.

ATM goes behind bars

Friday, November 20th, 2009

ez_inmate_booking

In California, an ATM is being use to cut down on fraud, theft and mismanagement — in jail.

With help from new kiosks installed at the Mendocino County jail, staff no longer have to put an inmate’s money in an envelope and count it two or three times.

The “EZ” booking kiosks allow jail staff to put money into a machine that counts the money, generates a receipt and then puts the money into the inmate banking system.

“Basically we are trying to get out of the money handling business,” Corrections Lt. John Bednar said. “We are trying to get the human error part out of it.”

Sheriff Tom Allman … noted that the system frees up time for staff. He also said he expects problems with errors or inmates who claim possession of $1,000, for example, to be eliminated by the machines.

“I expect a zero percent mistake ratio with this system,” Allman said.

…Right now, there is one kiosk in the intake area of the jail and another in the booking area, as more money often shows up during booking.

A third kiosk is in the lobby area where deposits can be made to inmate accounts. (The) kiosk in the jail lobby has the capability to accept inmate bail payments and kiosks can accept bail paid with credit cards or debit cards.

Family members can even load money into an inmate’s account online.

These are specially-designed kiosks, not general purpose ATMs. But it shows the increasingly creative ways people are using basic ATM technology.

Recharge your prepaid card at an ATM

Tuesday, November 3rd, 2009

Star Network, one of the nation’s largest transaction-processing networks (and one which all ATM Network machines have access to), has rolled out a new service: allowing Star-branded prepaid cards to be “topped off” at an ATM.

While many of Star’s prepaid cards are payroll cards that are reloaded through direct deposit, the market for the new service, dubbed Star Reload, is the “spontaneous reload,” Saville says. That would include cash, miscellaneous checks consumers receive, and DDA account transfers. Most reloads at POS locations are likely to involve only cash. At ATMs, “the form of the deposit is up to the ATM deployer,” says Saville. Star Reload ATMs and other locations will have a special logo indicating the service is available.

A major target audience for this service are the “unbanked” — people without checking accounts. Without a bank account, everything from paychecks to cash payments can turn into a hassle. Cashing checks can often involve a large fee at a check-cashing business, and walking around with large amounts of cash causes its own problems.

Some unbanked workers are issued payroll cards, with the worker’s paycheck automatically added to the card’s balance through direct deposit. Star’s new service would let those workers take other payments they’ve received — cash, check, money order — to a nearby merchant and have the value of those payments added to the card. But it could be used by people without payroll cards as well — any Star-branded prepaid card would work.

For merchants, it’s a way to draw people into their stores and earn incremental revenue by charging a small fee for the reload service. On the other hand, in order to reach the core unbanked audience, their ATM will have to be capable of accepting deposits, not just dispensing cash. The service will let people electronically transfer funds from bank accounts to their prepaid card, but that market is probably pretty limited — people with bank accounts probably have debit cards, and little need to use a prepaid card.

A big factor in the success of the new service will be pricing, which Star has not yet disclosed.

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