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Posts Tagged ‘ATM machines’

ATM industry mobilizes to oppose fee cap

Monday, May 17th, 2010

Part of the financial reform bill making its way through the Senate could have a big effect on ATM owners.

An amendment sponsored by Sen. Tom Harkin, D-Iowa, would cap ATM surcharges at 50 cents. The national average is currently around $2.00.

The amendment is based on three fundamental misunderstanding about ATM fees:

  1. That all ATMs are owned by banks or credit unions;
  2. That the only major cost of ATM ownership is the cost of processing a transaction;
  3. That ATM fees are not being properly set by the marketplace.

Let’s discuss those in order.

1. While banks may have other reasons for installing and maintaining ATMs, most ATMs in this country are nonbank. They’re privately owned ATMs in grocery stores, gas stations, bars, restaurants and other small businesses across the nation. The merchants that own the machines set the surcharge and keep all of it; it’s their compensation for the cost of providing convenient access to cash.

2. Those costs are real. Besides the cost of the machine itself, there’s the cost of supplying it with power and a communication link, the cost of maintenance, and the labor involved in keeping it loaded with cash and paper.

A $2.00 surcharge allows the typical ATM owner to pay off their initial investment in 6-10 months, and then earn a reasonable profit after that. With a 50-cent surcharge, it could take up to *3 years* to pay off the initial investment, and after that the merchant would earn only a small profit — maybe $100 a month for a typical machine.

No business owner is going to invest that much time and money for such a small return. So if a 50-cent cap were imposed, most nonbank ATMs would simply disappear.

3. The market works just fine when it comes to surcharge levels. Government intervention in market pricing might be justified when the free market is unsable to set fair prices. But in this case the free market is working just fine. ATM surcharges are transparent and easily avoidable, and the sheer number of ATMs means customers always have a choice. They can go down the street to a machine with a lower surcharge, or to an ATM owned by their bank. They can skip the ATM altogether and pay with credit cards or checks. Or they can do what they did before ATMs became widespread: stand in line at the teller window.

You may think that saying “ATMs will disappear” is alarmist. It’s not. How do we know? Because we’ve been there before.

Until 1996, ATM surcharges were illegal. The only ATMs available were owned by banks. Their ATM networks were money losers, but were cheaper than paying human tellers. But because each ATM lost money, they weren’t going to install any more ATMs than absolutely necessary.

Then in 1996, Congress legalized ATM surcharges. And the ATM industry was born. The number of ATMs in the country exploded.

The Harkin amendment will take us most of the way back to the pre-surcharge days, costing jobs and hurting the bottom line of hundreds of thousands of small businesses in the process.

That’s why industry groups are campaigning against it. It’s why the moderate Brookings Institution opposes it. Even independent observers like CNN have pointed out the downside.

The amendment comes up for a vote later this week. With luck, logic will prevail.

Mastercard raises fees for ATM owners

Sunday, May 9th, 2010

With little warning and no consultation, Mastercard has changed the ATM fee structure for Mastercard-branded cards, as well as its Cirrus card network.

The changes are complicated, but they break down into two basic categories:

1. Mastercard pays an “interchange fee” on every ATM withdrawal involving its Mastercard/Cirrus networks. As of April 1, MasterCard cut those payments by 30 percent.

2. Mastercard charges a fee for any transaction involving its Mastercard and Cirrus networks. As of April 16, Mastercard more than tripled that fee.

Added together, Mastercard is cutting its per-transaction payment by more than 62 percent on most transactions — dealing serious harm to every nonbank company that deploys ATMs. Overall, the move is expected to cost the nonbank ATM industry up to $26 million a year.

Other cards and networks currently are not affected.

BOTTOM LINE
Here’s what it means for ATM owners and operators: As of April 1, Mastercard is taking an additional 28 cents or so from every Mastercard-related transaction processed by a nonbank ATM.

WHAT YOU CAN DO
We will give the Mastercard deduction its own line on our monthly statements, so you can see exactly how much this affects your residual amounts.

We recommend raising your surcharge to cover the Mastercard/Cirrus pass-through. You might consider urging your customers to use any other card, such as Visa, Discover, American Express or regional banking cards.

You can also contact Mastercard/Cirrus directly at 1-800-627-8372.

For further updates, announcements and current industry headlines, check the “News” section on our ATM Network home page.

In midst of recession, ATM use surged

Monday, May 3rd, 2010

The ATM business is sometimes described as “recession proof”, and stories like this are one reason why.

U.S. consumers are withdrawing more money from ATMs, likely the result of the economic recession, industry insiders say. In September 2008, when the recession was official, consumers started relying more heavily on cash and debit, and less on credit.

Gary Faulkner, the executive vice president and chief marketing officer of Morphis Cash Forecasting Software of Dallas, says it was around that time that U.S. ATM withdrawals started going up. He said many of his ATM customers started complaining that the Morphis forecasting tool was not meeting targets, and ATMs were often low on cash because of increased withdrawal amounts. Faulkner says ATMs that had been effectively managed by Morphis’ system for years were suddenly running out of cash.

“Starting in September 2008, customers were complaining that the forecasting was not right,” he said. “Nearly universally, our customers saw an increase in transactions and an increase in cash withdrawals per transaction.”

Faulkner says the volume of transactions increased as well. In fact, Faulkner estimates that the overall cash withdrawals from each transaction increased from roughly $65 to $75 a transaction to about $100 a transaction.

We’ve written before about the practice of using cash accounting to manage tight budgets — withdrawing a certain amount of money for holiday shopping or a weekly budget, and when the cash is gone, stop spending. We’ve also noted why a recession can be good for ATM usage.

Now the numbers are in. ATMs really *are* recession proof.

ATM maker Triton sold for $7.5 million

Thursday, April 29th, 2010

A year after a failed merger with Nautilus Hyosung, ATM manufacturer Triton Systems — maker of the popular Triton RL1600 — has been sold.

Triton Systems of Delaware was recently purchased from the Dover Corp. by a group of private investors for $7.5 million.

Triton Systems president and CEO Daryl Cornell says the new owners have expressed confidence in their ability to continue to grow the company.

“The only real change is the end of the uncertainty surrounding Triton during the protracted sale process,” Cornell said. “We believe that this sale was the best possible outcome for Triton, its customers, its employees and the community.”

The company will maintain a strategic partnership with the publicly held Dover, but does not plan a public stock offering of its own.

Cornell says Triton’s continued partnership with Dover had its advantages. But being a privately held will allow Triton to explore otherwise unavailable opportunities and partnerships.

The company will not seek a public offering, either, Cornell says. Such a move would allow Triton access to equity markets, but would be too cost prohibitive in the end.

In the short term, no major changes are expected, and no executive departures were announced.

ATM Network adds online ATM feature comparison chart

Wednesday, April 28th, 2010

ATMs are powerful, flexible pieces of equipment. They accurately and reliably encrypt data, process transaction, dispense cash, communicate with customers and prevent theft.

But that also means they can be complicated. ATMs come in a bewildering array of shapes, sizes and features. Figuring out which machine is best for your situation can be difficult.

Probably the best and easiest approach is to call an independent distributor like ATM Network and speak to an account representative. Independent distributors sell ATMs from lots of different manufacturers. They know the products and don’t have a stake in a particular brand or model, so they can discuss the pros and cons of each machine and how it fits your specific situation.

But for people who like to research things themselves, or just want to get an idea of what kind of questions to ask, ATM Network has created an interactive ATM feature comparison chart on our website.

Choose up to three machines, and the page will list their features side-by-side in an easy-to-read and easy-to-understand chart.

Want to have the list handy when you talk with an account rep? Just print it out for easy reference.

ATM Network has always considered an informed customer our best customer: we’re confident that the more you know, the more you’ll appreciate ATM Network’s combination of value, experience and service. The new comparison chart is just one more way we put our money where our mouth is.

Tranax not changing name after all

Tuesday, April 6th, 2010

Back in February, Tranax announced it was changing it’s name to Hantle USA, to better align its brand and its products with Hantle Systems Co. Ltd., Tranax’s Korea-based parent company.

But on Wednesday, Tranax said there would be no name change after all.

The name change, according to attorneys for Tranax, was never official. In fact, lead attorney Bob Freitas tells ATMmarketplace.com that Tranax is not owned by Hantle Systems at all, and that there is no relationship between Hantle Systems and the company that acquired Tranax in the fall of 2008, Korea-based Eltna Group.

In an e-mailed statement, Freitas says: “Hantle USA is a separate company that is not a subsidiary of Hantle Systems. Hantle Systems sells ATM modules to Hantle USA . Hantle USA currently intends to focus on marketing and sales of ATM equipment, modules and related products for the retail industry. Hantle Systems is an established Korean company with 18 years of history in research and development of ATM modules for the banking and other industries.”

Some significant changes have taken place. On Feb. 1, Hantle USA took over responsibility for selling the company’s retail ATMs, while Tranax is now focused on kiosks, scanners and components. Hantle USA will also handle servicing for existing Tranax ATMs. Eventually all of the company’s ATMs will be rebranded to Hantle, but the transition will probably take a long time.

The head of Tranax’s parent company apologized for the confusion.

“Tranax regrets recent incorrect statements about the company which resulted from miscommunications between an employee and the upper management of the company,” said Won Gee Lee, CEO of Tranax and Eltna, Tranax’ owner, in an issued statement. “We apologize to our customers, the media, and the public who received this incorrect information. In fact, Tranax continues as a business, focusing on ATM machines and other related products, including scanners, self-service terminals and other modules for non-retail industries, including the banking industry.

ATM Network moves customer statements online

Monday, March 29th, 2010

Tax time can be a headache for many small business owners. It’s not just that business tax rules can be confusing and arbitrary. Spring is the time when you have to go through a year’s worth of saved receipts and paperwork, trying to find a specific number or form, and hoping you didn’t accidentally throw out or misfile an important piece of paper.

At ATM Network, we understand this very well. Every year at this time we get a lot of calls from our customers. Usually it’s because their accountant needs to know how much money they made on their ATMs last year, and they didn’t save all the monthly statements we sent them with their checks.

It’s an even bigger headache for people who own a lot of ATMs. Someone with 80 machines has to keep track of — and add up — nearly 1,000 different monthly statements. The headache can be enormous.

Then there are the checks themselves. Paper checks can get lost, stolen or damaged. They take days to arrive. And machine owners have to take them to the bank, physically endorse them and deposit them.

At the end of 2009, ATM Network took a big step toward making things easier for customers by switching from paper checks to electronic payments. Customer profits are deposited directly in their bank account — automatically, without risk, and usually 10 days or so earlier than with paper checks.

Now ATM Network has taken the next step with Webstatements, its online statement archive.

Instead of receiving and storing a paper statement, customers can login to their Webstatements account to view their machine’s financial results.

They can see total activity for all of their machines, or view each machine individually. They can sort results by month and year. And if they do want paper copies, they can print out individual statements for all of their machines with a single click of the mouse.

The online statements contain all the information that used to be on ATM Network’s paper statements: profit information, daily activity, network activity, and more. So it’s easy to see at a glance how a machine is being used and how profitable it is.

Webstatements works in conjunction with ATM Portal, an online reporting service that tracks up-to-the-minute activity and keeps track of daily operating items like how much cash remains in each machine. ATM Portal provides daily reporting; Webstatements provides monthly summaries, as well as customer-specific financial information unavailable through ATM Portal.

It’s just one more way that ATM Network provides its partners with top-of-the-line service and accountability.

ATMs: from afterthought to vital link

Wednesday, March 24th, 2010

The latest issue of Credit Union Times traces the adoption and spread of ATMs by credit unions, starting in the 1990s, charting the machine’s rise from a novelty to a mainstay of the credit-union industry.

Since 1990, the lowly ATM has moved from being little more than an adjunct to a credit union or bank’s branch structure to being a significant part of customer service strategy and the average retail landscape today, industry executives said.

“In 1990, ATMs were like extensions of bank [or credit union] branches so most ATMs were located at, or close, to branches,” explained Michael Lee, CEO of the ATM Industry Association, an international organization that represents ATM manufacturers and deployers. There were only about 85,000 to 150,000 machines in those days, and they were virtually all tied to bank or credit union branches.

As we’ve noted before, loosening restrictions on ATMs is what drove the explosion in ATM usage:

“The big revolution in the U.S. ATM in this time period was the introduction of surcharging in 1996,” Lee said. The surcharge fee paid by consumers using an ATM not belonging to their bank increased from zero in 1996 to an average of roughly $1.50 in 2003, he added, citing the Federal Reserve. “The fee allowed ATM owners to take ATMs to nonbank areas in the retail sector, closer to where consumers live, work and shop. The fee provided the economic stimulus for the huge growth of the retail ATM.”

And oddly, the explosion of competing retail ATMs helped drive the development of credit union and bank ATM networks. Once people began to see ATMs as a normal part of their financial lives, two things happened: They demanded more and better access to them, and they became more open to using ATMs for a wider range of financial transactions.

Which is why ATMs today do everything from dispensing cash to taking deposits to selling stamps and insurance. 20 years ago, few people would have trusted a machine with such transactions. Today, they don’t think twice about it.

NCR names new CFO

Monday, March 22nd, 2010

ATM manufacturer NCR Corp. has named Robert Fishman as its chief financial officer.

Fishman has been the acting CFO since October, when then-CFO Anthony Massetti resigned to take a job with Avaya Inc., a communications-services provider. He also served as interim CFO from May 2007 through January 2008. He has been with the company since 1993.

“Bob’s proven himself to be an outstanding contributor throughout his career at NCR,” said NCR’s chief executive officer, Bill Nuti. “He will facilitate a seamless transition with our senior leadership team and the finance organization. In addition to a very strong background in finance, Bob brings an invaluable depth of NCR experience to the CFO role. He’s built great teams and helped manage through some of the most complex periods in recent company history.”

an ATM finder for your Blackberry and iPhone

Tuesday, March 16th, 2010

Here’s a cool application that could mean more traffic for your ATM:

MasterCard Worldwide has announced the launch of the MasterCard ATM Hunter application for BlackBerry smartphones that allows users to easily locate the nearest ATM no matter where in the world they are.

The application first came out for iPhones, and is now available for Blackberries. It uses uses GPS technology to show users the nearest ATMs. They can sort by things like surcharge and accessibility (wheelchair, drive-up, 24-hour) and then get directions.

If the phone doesn’t have GPS-capabilities, users can consult a database of ATMs to find one near them.

There’s even an online version for those of us playing at home.

The application is free. You can download it from the iPhone App Store or Blackberry’s AppWorld.

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